The Course in Hospitality is a technical training course  designed to fill critical gaps in hospitality industry. The skills acquired by the students give them the knowhow and training to work as hotel housekeepers, waiters in restaurant, or hotel receptionists, servers in catering industry or as home managers in private homes.

1. Hospitality Industry 
1.1 Introduction to hospitality industry
1.2 Branches of hospitality industry
1.3 Working in hospitality industry

2. Hotel Reception desk 
2.1 Qualities of a front office person
2.2 Answering an internal call
2.3 Answering an external call
2.4 Making an internal call
2.5 Making an external call
2.6 Preparation of guest arrival and Guest welcome
2.7 Rooming a guest
2.8 Sign and sign out procedure
2.9 Room key handling

3. Hotel Housekeeping and laundry management 
3.1 Entering Guest room and “Do not disturb,” procedure for rooms
3.2 Cleaning guest room procedure
3.3 Cleaning the guest bathroom, toilet, hand basin, the floor, the walls, clean the mirror, windows
3.4 Clean/wipe the room amenities i.e. minifridge, tv, kettle, telephone set
3.5 Carpet vacuum, push brush sweeping, dust mopping and wet mopping
3.6 Making bed, mattress turning, linen discard, extra bed and baby cot procedure
3.7 Furniture dusting, removal and relocation
3.8 Care and handling of guest belongings
3.9 Super clean program
3.10 Returning key and worksheet
3.11 Inspection and Cleaning restrooms
3.12 Inspection and cleaning of Lobby, office, backstairs, storeroom, lifts and outlets
3.13 How to care the housekeeping cleaning equipment

4. Professional waiter and waitress 
4.1 introduction on food service
4.2 Preparation before the guest arrive
4.3 Table reservations in restaurant
4.4 Dining room preparation; Preparation of table and presentation of menu
4.5 Preparation after the guests arrive
4.6 Welcoming guests and seating the guests
4.7 Presenting menu to guests and taking orders
4.8 Use of suggestive selling technique
4.9 Placing orders in the kitchen
4.10 Serving the guests properly
4.11 Clearing the tables after having meals
4.12 Presenting the bill and saying goodbye

5. Hotel Room Service 
5.1 Types of room service
5.2 Qualities of proper room service
5.3 Equipment need for room service
5.4 Layout of room service department
5.5 Preparation of room service
5.6 How to take room service order
5.7 Delivering room service order
5.8 After room service issue

6. Hygiene and sanitation
6.1 Food industry hygiene and guideline
6.2 Maintaining personal hygiene in hotel industry
6.3 Personal hygiene guideline for food worker
6.4 Grooming and hygiene for waiter and food servers
6.5 Guideline for servers for safe food handling

7. Safety and security 
7.1 safety procedures in Hotel and restaurant
7.2 how to prevent accident in hotel and restaurant
7.3 how to handle guest accident in hotel
7.4 how to handle emergencies in hotel or restaurant

8. Customer relationship management 
8.1 Etiquette and manners for hotel and restaurant workers
8.2 Guest complain handling
8.3 Working as a team
8.4 Showing Courtesy at your workplace
8.5 Maintaining professional relationship in hospitality